Kundenberater (m/w/d) Reklamationsmanagement - Hotelvergleich
Core
Handling customer complaints and issues related to hotel bookings via email and phone, coordinating solutions with hotel partners.
Role type
Customer service specialist (complaints management)
Builds
Resolution for hotel booking disputes
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
telephone communication, written communication, complaint management, objective assessment, solution-oriented approach, negotiation, PC and internet applications
Preferred skills
commercial or tourism training, calmness under stress, service orientation, teamwork, English language skills
Responsibilities
Answering customer complaints via phone and email, verifying claims, coordinating with hotel partners, ensuring timely resolution, working in shifts including weekends and holidays
Seniority
Entry-level / Individual Contributor
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