End User Support
Core
Provide single-point contact and technical support for NEC employees' desktop computing environment, including hardware installation, troubleshooting, and maintenance.
Role type
End User Support Technician
Builds
Maintains optimal workstation performance for internal staff
Domain
Corporate IT Support / Desktop Infrastructure
Deliverable
physical/clinical work
Required skills
Hardware troubleshooting, Windows 10 & 11 support, PC/laptop/peripheral configuration, Active Directory management, network access facilitation, Helpdesk ticket tracking
Preferred skills
Microsoft Intune/Entra usage, password reset procedures, account creation
Technologies
Windows 10, Windows 11, Microsoft Office Suite, Active Directory, Microsoft Intune, Entra
Responsibilities
Install, diagnose, repair, and upgrade hardware and equipment; troubleshoot problems via in-person, telephone, or remote access; document and monitor issues on the Helpdesk system; maintain best practices for file sharing and encryption; procure and configure mobile technology and printers; facilitate secure network access for remote users.
Seniority
Individual Contributor, operational level