IT Service Desk Engineer / IT Service Desk Supporter
Core
1st-level IT support handling incident and service requests via phone, email, and ServiceNow ticketing system.
Role type
1st-level IT Service Desk Engineer
Builds
IT support resolution for internal customers
Domain
IT Operations / Service Management
Deliverable
client delivery
Required skills
Windows administration, Microsoft 365, ITIL processes (Case/Incident/Service Request), ServiceNow, German (fluent), French (fluent), English (fluent) (via careerplan.io/jobs/744000132805992-it-service-desk-engineer-it-service-desk-supporter-at-umb-ag)
Preferred skills
Customer-facing communication, cross-team collaboration
Responsibilities
Accept and process cases, incidents, and service requests; analyze and resolve customer IT issues; maintain and track tickets; collaborate with 2nd and 3rd-level support teams.