Lead Specialist IT Operations
Core
Executes 1st level service desk and 2nd/3rd level support for IT solutions while administering and monitoring IT systems.
Role type
Lead Specialist IT Operations
Builds
IT service portfolio continuity and operational stability
Domain
Automotive industry IT operations
Deliverable
client delivery
Required skills
Incident management, Service Request prioritization, IT system administration, Identity and access management, Continuity planning, Change management, Impact analysis, Operational production acceptance
Preferred skills
Global platform knowledge, Troubleshooting under pressure
Technologies
IT systems, Service desk tools
Responsibilities
Execute 1st level service desk, Execute 2nd and assist 3rd level support, Administer and monitor existing IT systems, Create and maintain IT continuity plans, Manage user identity and access, Ensure security protection for IT systems
Seniority
Mid-level, hands-on IC
