Rotating Help Desk Technician (Onsite - Chattanooga, TN)
Core
First-line support technician managing incident, problem, and configuration for production environments and facility processes.
Role type
Help Desk Technician (IT Operations)
Builds
Support solutions for production connected systems and facility operations
Domain
IT Infrastructure / Industrial Operations
Required skills
Incident management, Problem management, Change management, TCP/IP, Windows Server, System troubleshooting, Process documentation, KPI reporting, Ticket auditing, Phone support
Preferred skills
VMWare, Citrix, Enterprise Monitoring Systems, Business process definition
Technologies
Microsoft Windows, Microsoft Office, VMWare, Sun Technology, Citrix, Enterprise Monitoring Systems
Responsibilities
Operate in incident and problem management for plant operations; Create application and hardware lifecycle plans; Assess system requirements and performance; Identify automated solutions for process improvement; Review monitoring solutions and alerts; Audit and report on tickets; Provide phone support for production equipment.