Technical Support Engineer (Enterprise)
Core
Provide rapid technical support and incident response for enterprise partners integrating Wise's global payment APIs and webhooks.
Role type
Senior IC Technical Support Engineer (Enterprise API)
Builds
Wise Platform API integrations for banks and large enterprises
Domain
Fintech / Global Payments / API Infrastructure
Deliverable
client delivery
Required skills
REST API testing and debugging, database querying, log interpretation, incident management, technical troubleshooting, stakeholder communication
Preferred skills
Payments/fintech domain knowledge, programming (Python/JavaScript), proactive improvement initiatives
Technologies
REST APIs, Webhooks, SQL databases, Support tooling
Responsibilities
Respond to partner issues via email, phone, and video conferencing; act as first-responder for major incidents; troubleshoot API behavior and integration issues; collaborate with engineering and commercial teams; capture knowledge and trends from reported issues.
Seniority
Mid-Senior, hands-on IC