Analyste Support Technique
Core
Provide technical support for 700 Windows PC/laptop users and iPhone devices across Canadian branches, acting as the first point of contact for IT assistance.
Role type
Mid-level IT Support Analyst
Builds
IT support services for end-users and device management for a manufacturing/chemical company
Domain
IT Support / Hardware & Software Maintenance
Deliverable
client delivery
Required skills
Windows 10/11 administration, Office 365 (Teams, SharePoint), Active Directory, iPhone support, VoIP troubleshooting, hardware repair, preventive maintenance, incident documentation
Preferred skills
Microsoft and Cisco certifications, disaster recovery testing, data backup management
Technologies
Windows 10/11, Office 365, VPN, VOIP, InTune, EntraID, Active Directory, MS Teams, SharePoint
Responsibilities
Respond to user calls and connection issues; configure, install, and maintain new computer systems and peripherals; diagnose and resolve hardware, software, and telephony problems; perform preventive maintenance on PCs and peripherals; manage the iPhone fleet and assist users with telephony systems; document all incidents in the ticketing system; conduct user training on software and cybersecurity; participate in disaster recovery tests and backup verification.
Seniority
Mid-level, hands-on IC