Finnish speaking Customer Support Consultant - Tieto Banktech (m/f/d)
Core
Managing and following up on cases related to Financial Crime Prevention for end customers, prioritizing quality and efficiency in daily operations.
Role type
Customer Support Consultant (Financial Crime Prevention)
Builds
Case management processes and customer service delivery for financial institutions
Domain
Financial services / Financial Crime Prevention
Deliverable
client delivery
Required skills
Fluent Finnish, English, case handling, process improvement, cross-functional collaboration, testing new solutions, independent work
Preferred skills
Organized personal finances, proactive attitude, strong work ethic, initiative, high-quality focus, effective communication, relationship-building
Technologies
Internal case management systems, customer communication channels (telephone, SMS)
Responsibilities
Case handling in internal and customer systems, developing case management processes, customer contact via telephone and SMS, maintaining department routines, collaborating in cross-functional teams, testing new solutions
Seniority
Individual Contributor
