Finnish Market | Remote Car Repair Assistance
Core
Provide 1st level technical support and root cause analysis for cars, light goods vehicles (LGV), and heavy goods vehicles (HGV) of all brands via communication channels.
Role type
Senior IC automotive technical support specialist
Builds
Technical assistance and incident resolution for vehicle customers
Domain
Automotive industry + technical diagnostics
Deliverable
client delivery
Required skills
Root cause analysis, methodical troubleshooting, vocational automotive/mechatronics education, incident tracking, escalation process adherence
Preferred skills
IT system knowledge, customer-facing experience, additional European languages
Technologies
Internal incident management system
Responsibilities
Respond to calls/emails/requests, analyze technical problems, track incidents, input for FAQ/knowledge database, maintain communication with internal teams
Seniority
Mid-level, hands-on IC