E2E Partnership and Business Solutions Officer
Core
Single point of contact for Corporate Clients and Bank partners (Fintechs & Startups) providing end-to-end product support, onboarding, and incident management.
Role type
E2E Partnership and Business Solutions Officer
Builds
Client-facing product support and relationship management for Corporate Clients and Bank partners
Domain
Banking & Fintech partnerships
Deliverable
client delivery
Required skills
CRM/Ticketing tools, Microsoft Suite, API functional knowledge, incident management, compliance knowledge, analytical ability
Preferred skills
Additional languages
Technologies
Jira, Zendesk, Excel, PowerPoint, Word
Responsibilities
Provide general product support (demos, onboarding), handle technical product assistance, build positive client relationships, report and handle incidents/complaints/claims, take E2E accountability across departments
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