IT Service Delivery Lead
Core
Managing service delivery processes, coordinating with IT and business teams, and ensuring high customer satisfaction for critical nuclear energy projects.
Role type
IT Service Delivery Lead
Builds
Service management processes, governance frameworks, and compliance evidence for nuclear energy infrastructure.
Domain
Nuclear energy engineering and IT service management
Deliverable
client delivery
Required skills
Service management governance, audit readiness and evidencing, change and problem management, supplier governance and security assurance, analytical skills for KPI monitoring, technical understanding of service health
Preferred skills
ITIL, Agile, PRINCE2 methodologies
Responsibilities
Own and mature service management processes (Incident, Problem, Change), establish service governance and continual improvement, lead audit preparation and compliance assurance, monitor service performance KPIs and risks, coordinate information systems audit improvement plans, build stakeholder relationships for customer satisfaction
Seniority
Mid-level, hands-on IC