Delivery Manager IT - Anglais courant H/F
Core
Managing and piloting IT services for a large corporate client, ensuring SLA compliance and coordinating incident/change management.
Role type
Delivery Manager IT
Builds
IT service delivery and operational stability for enterprise clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
ITIL process knowledge, SLA management, incident management, change management, disaster recovery planning, stakeholder comitology, service improvement strategy
Preferred skills
leadership, customer service orientation, analytical skills, rigor
Responsibilities
Monitor and pilot IT services, verify contractual SLAs, relay HR policy, coordinate incident and change requests, ensure IT asset integrity, pilot annual DRP exercises, propose service evolution actions
Seniority
Mid-Senior, hands-on IC
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