Delivery Manager confirmé H/F
Core
Piloter l'ensemble d'une prestation stratégique d'infogérance IT pour un acteur institutionnel majeur du secteur public.
Role type
Senior Delivery Manager (IT Service Management)
Builds
IT services and support operations for public sector clients
Domain
Public sector IT / Managed Services
Deliverable
client delivery
Required skills
ITIL processes, SLA management, incident and change coordination, disaster recovery planning, risk management, team leadership, stakeholder governance
Preferred skills
experience in complex or public sector environments, service improvement and optimization
Technologies
IT service management frameworks
Responsibilities
Ensure operational follow-up and service quality, act as the primary client interface for IT governance, coordinate disaster recovery exercises, manage team staffing and integration, propose continuous service improvement actions
Seniority
Senior, hands-on IC
