Senior Manager, Customer Engagement Strategy & Operations - Moveworks from ServiceNow
Core
Senior Manager supporting the Moveworks executive team in high-stakes customer and partner engagements, driving new business through purposeful touchpoints, live product demos, and strategic narrative crafting.
Role type
Senior Manager, Customer Engagement Strategy & Operations
Builds
Executive customer meetings, live product demonstrations, strategic partnerships, and cross-functional resolution of complex customer needs.
Domain
Enterprise AI SaaS (Moveworks/ServiceNow)
Deliverable
client delivery
Required skills
Executive presence, strategic narrative crafting, high-stakes meeting management, cross-functional mobilization, product fluency in AI/enterprise SaaS, stakeholder mapping, ambiguity navigation, AI tool proficiency
Preferred skills
Background in solution engineering, product strategy, or management consulting; hands-on experience with enterprise software demos or technical pre-sales; technical background (CS/engineering)
Technologies
PowerPoint, Excel, PowerBI, Dynamics
Responsibilities
Triage and prioritize inbound customer meeting requests; partner with Sales/Business Development/Product to identify high-impact engagement opportunities; prepare talk tracks and align on strategic context for executive meetings; own demo strategy and delivery for live product demonstrations; craft executive narratives bridging product strategy to customer needs; support evaluation and cultivation of technology partnerships; attend meetings to capture themes and drive follow-through; synthesize customer signals to inform product/GTM priorities; act as internal quarterback for complex customer requirements.
Seniority
Senior Manager, hands-on IC with strategic leadership