Manager, Tissue Field Service
Core
Lead a team of Field Service Engineers, Specialists, and Technicians to deliver maintenance, shutdowns, audits, and technical improvement projects for tissue production customers.
Role type
Senior Manager, Industrial Field Service
Builds
Maintenance services, shutdowns, audits, inspections, troubleshooting, machine upgrades, and commissioning activities for tissue producers.
Domain
Industrial manufacturing (Tissue production) + Field Service Operations
Deliverable
physical/clinical work
Required skills
People leadership, team development, resource planning, safety management, project management, technical knowledge of tissue production, business acumen, stakeholder management, ERP/systems proficiency
Preferred skills
Multicultural team management, strategic initiative execution, digitalization of services
Technologies
ERP systems, resource planning tools, service management systems
Responsibilities
Lead and coach field service teams; drive safety culture and compliance; manage resource planning and workforce allocation; ensure delivery of maintenance and technical projects; support recruitment and career development; monitor team performance via KPIs; collaborate with Sales and Engineering; coordinate cross-functional teams; act as escalation point for critical issues.
Seniority
Manager, hands-on leadership