QMC Engineer
Core
Managing customer complaints, warranty claims, and quality requirements to ensure customer satisfaction and resolve issues at the customer side.
Role type
Quality Management Engineer (Customer Facing)
Builds
Containment and corrective actions for customer quality issues; warranty cost reimbursements; PPAP and quality support deliverables.
Domain
Automotive / Industrial Technology Quality Management
Deliverable
client delivery
Required skills
8D problem solving, PPAP, warranty cost assessment, project management, customer interface management, mechanical or electrical engineering knowledge
Preferred skills
Product knowledge, meeting facilitation, escalation management
Technologies
8D, PPAP, RB preventive quality case handling
Responsibilities
Receive and track customer complaints; implement containment and corrective actions at customer side; manage warranty agreements and cost reimbursements; support PPAP and quality audits; coordinate customer quality tasks and meetings.
Seniority
Individual Contributor, operational level