Senior Engineer - Customer Quality
Core
Lead the Customer Quality function to manage complaints, drive structured problem-solving, and ensure timely closure of quality concerns for automotive and manufacturing clients.
Role type
Senior Customer Quality Engineer
Builds
Quality performance and customer satisfaction through corrective and preventive actions
Domain
Automotive / Manufacturing
Deliverable
client delivery
Required skills
IATF 16949, Automotive Core Tools, PPAP, PFMEA, Control Plan, MSA, SPC, 8D Problem Solving, Root Cause Analysis, Customer Complaint Management
Preferred skills
OEM / Tier-1 customer interaction experience
Responsibilities
Lead the team in handling customer complaints from receipt to closure, coordinate customer meetings and technical discussions, manage PPAP submissions for new products and changes, review effectiveness of corrective actions, and monitor closure of open concerns within timelines.
Seniority
Senior, hands-on IC with team leadership