Customer Quality Senior Manager
Core
Manage customer complaints, critical issues, and quality audits for semiconductor clients to ensure satisfaction and drive quality improvements.
Role type
Senior IC Customer Quality Manager
Builds
Customer quality satisfaction and resolution of critical issues
Domain
Semiconductor industry (Power systems, IoT)
Deliverable
client delivery
Required skills
Customer complaint management, Critical issue resolution, Quality audit coordination, Relationship management, Quality improvement facilitation, Problem solving, Interpersonal skills, Semiconductor process knowledge (Front End, Back End, Test), Quality systems knowledge (FMEA, 8D, 5why, risk management)
Preferred skills
Quality audit experience, Si-Mic product know-how
Technologies
FMEA, 8D, 5why, Risk management tools
