Customer Success Manager
Core
Manage a portfolio of strategic and enterprise customers as a trusted advisor to ensure they realize measurable business value from the Strategy AI-powered enterprise analytics platform.
Role type
Senior Customer Success Manager (Enterprise/Strategic Accounts)
Builds
AI-powered enterprise analytics platform for data-driven decision making
Domain
Enterprise Analytics / Business Intelligence / Financial Technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic account management, Customer Success planning, Technical account management, Stakeholder engagement, Adoption driving, Commercial collaboration, Risk management, Data platform familiarity, Executive communication
Preferred skills
Experience with SaaS platforms, Enterprise analytics, AI-driven tech, Reference program participation
Technologies
Strategy platform, BI environments, Data infrastructure, AI capabilities
Responsibilities
Develop Customer Success Plans and conduct Quarterly Business Reviews (QBRs) to align platform usage with strategic goals; Guide customers through onboarding and drive ongoing adoption of new analytics use cases; Act as a technical advisor on platform deployment, scalability, and governance; Partner with Sales to support renewals, expansions, and identify upsell opportunities.
Seniority
Senior, hands-on IC
