Analista de Atendimento ao Cliente Junior
Core
Junior Customer Service Analyst responsible for handling customer inquiries, managing order lifecycle (issuance, tracking, manufacturing status, and shipping), and ensuring operational coordination between logistics, finance, and commercial teams.
Role type
Junior Customer Service Analyst
Builds
Customer support operations, order fulfillment, and billing/invoicing processes
Domain
Water technology and environmental services
Deliverable
client delivery
Required skills
Customer service, order management, billing and invoicing, KPI analysis, Google Workspace
Preferred skills
SAP, Salesforce, Quality Management tools
Responsibilities
Provide customer information and resolve inquiries; Track and monitor orders including manufacturing and shipping status; Coordinate with logistics, finance, and commercial teams; Assist in billing and fiscal note issuance for Brazil; Support audits and ISO/Quality Management activities
Seniority
Junior, entry-level (recent graduates welcome)