First Level IT Support
Core
Provide first-line technical support to internal users across global regions via ticketing systems, email, and remote tools.
Role type
First Level IT Support Technician
Builds
IT operations stability for internal users
Domain
IT Support / Service Desk
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, connectivity issue resolution, account management, permission management, remote troubleshooting, incident documentation, ticket prioritization, knowledge base maintenance
Preferred skills
Active Directory knowledge, international team support experience, IT certifications
Technologies
Windows, Microsoft 365 (Outlook, Teams, SharePoint), IT ticketing systems, remote support tools
Responsibilities
Diagnose and resolve basic hardware, software, and connectivity issues; Document incidents and resolutions; Escalate complex issues; Support user onboarding and offboarding; Maintain FAQs and runbooks
Seniority
Entry-level to Junior