Digital Product Manager, CRM
Core
Drive key initiatives to accelerate the CRM and Agent Experience roadmap, ensuring agents are equipped to efficiently support customer interactions and enabling successful partner launches.
Role type
Digital Product Manager (CRM & Agent Experience)
Builds
CRM capabilities and agent-facing solutions across SaaS platforms and internally built systems
Domain
Insurance protection plans / Customer Service Technology
Deliverable
product features
Required skills
Product roadmap execution, backlog prioritization, product discovery, data-driven decision making, stakeholder alignment, SaaS platform understanding, AI/GenAI application, risk identification
Preferred skills
Scrum Master or Project Management experience, SaaS vendor experience, contact center technology knowledge
Technologies
SaaS platforms, LLMs, GenAI, Agentic AI
Responsibilities
Own the definition, delivery, and outcomes of CRM capabilities; shape product vision and execute roadmap; partner with engineering and global product teams; validate assumptions through discovery; contribute to AI-driven agent workflows
Seniority
Mid-Senior, hands-on IC