Digital Product Manager
Core
Define and support the delivery and lifecycle management of the 'My Account' digital platform to enable seamless, intuitive, and self-service customer experiences across onboarding, account management, and lifecycle interactions.
Role type
Digital Product Manager
Builds
The 'My Account' platform and self-service customer experience features
Domain
Insurance / Customer Experience Technology
Deliverable
product features
Required skills
Product discovery and test-and-learn activities, backlog creation and prioritization, roadmap execution, data-driven decision making using KPIs and customer feedback, stakeholder alignment, risk identification, outcome ownership
Preferred skills
Experience with customer account platforms, self-service tools, or customer portals, Scrum Master or Project Management experience, knowledge of AI technologies (LLMs, GenAI, Agentic AI)
Technologies
LLMs, GenAI, Agentic AI
Responsibilities
Define desired key results for the product, partner with engineering and global product teams to drive solution design, collaborate with cross-functional partners to transform complex processes into simple digital journeys, support strategic product vision and roadmap, enable teams to deliver best-in-class customer and service agent experiences
Seniority
Mid-level, hands-on IC