Lead Product Manager
Core
Lead product roadmap and end-to-end development for Coupang Taiwan's Customer Service Intelligence domain, focusing on post-purchase experiences, self-service, and AI/LLM-powered support features.
Role type
Lead Product Manager (Customer Service Intelligence)
Builds
Post-purchase customer experiences, self-service tools, and AI/LLM support features for Coupang Taiwan
Domain
E-commerce / Customer Service / AI
Deliverable
product features
Required skills
Product roadmap definition, end-to-end product development, A/B testing and experimentation, cross-functional leadership, data-driven decision making, stakeholder management
Preferred skills
E-commerce marketplace experience, global team leadership, AI/ML/NLP/LLM application, SQL/Excel data analysis, experimentation frameworks
Technologies
AI/LLM, NLP, NLU, SQL, Excel, A/B testing frameworks
