Agent Helpdesk IT H/F en alternance
Core
Identifying and analyzing user needs, resolving incidents, and supervising applications and equipment for a global equipment rental group.
Role type
IT Helpdesk Agent (Intern)
Builds
IT support services for LOXAM's internal users across 29 countries
Domain
IT Operations / Equipment Rental Industry
Deliverable
client delivery
Required skills
Incident resolution, ticketing system management (ServiceNow), hardware intervention (workstations, tablets, smartphones, printers, network equipment), operational procedure definition, real-time application monitoring, technical information tracking
Preferred skills
Customer service experience, oral and written fluency, pedagogical approach, office software proficiency (Word, Excel, Outlook), English communication skills
Technologies
ServiceNow
Responsibilities
Identify and analyze user needs, resolve incidents within the domain of expertise, track incidents and requests, escalate when necessary, intervene on workstations and mobile devices, define operational procedures, document simple operational procedures, supervise applications and equipment in real-time
Seniority
Intern (12-24 months)
