Techniciens Support N1/N1+
Core
Providing daily technical support and incident resolution for client IT infrastructure including servers, PCs, mobile devices, and networks.
Role type
Level 1/1+ IT Support Technician
Builds
IT support services for enterprise clients
Domain
IT Infrastructure / Helpdesk
Deliverable
client delivery
Required skills
Incident management, remote assistance, technical troubleshooting, proactive prevention, technical documentation, user guide creation
Preferred skills
User needs analysis, prioritization, stakeholder communication
Technologies
GLPI ticketing system, servers, PCs, mobile devices, tablets, networks, security equipment
Responsibilities
Manage user requests and incidents via phone and ticketing system, provide remote assistance, diagnose and resolve technical issues, escalate complex incidents, contribute to technical documentation, create user guides
Seniority
Junior to Mid-level, hands-on IC