IT Support Specialist
Core
Provide first and second-line on-site IT support, analyze incidents, and liaise with customers to maximize first-call resolution rates.
Role type
IT Support Specialist (Level 1/2)
Builds
PC environments, desktop/laptop configurations, and mobile device support for end users.
Domain
IT Infrastructure & End-User Computing
Deliverable
client delivery
Required skills
Incident analysis, problem tracking, PC reconfiguration, Windows 11 administration, MS Office proficiency, mobile device support, video conferencing setup
Preferred skills
Jira, Azure, ServiceNow, ITIL V4 Foundation certification
Responsibilities
Analyse incidents, record and track incident/problem/request information, participate in testing and administration of applications, liaise with system and database administration, document operational support procedures
Seniority
Mid-level, hands-on IC