Appian Programme Assurace Officer- Mumbai
Core
Act as the primary business-facing support and Change Champion for the RES Appian system, driving user adoption, providing frontline assistance, and facilitating communication between business users and technical teams for corporate office functions.
Role type
Change Champion / Business Support Specialist
Builds
User adoption and effective usage of the RES Appian system for Real Estate Project information management
Domain
Real Estate / Corporate Office Functions / Low-code Platform Support
Deliverable
product features
Required skills
User support, training delivery, stakeholder liaison, communication, feedback management, adoption monitoring
Preferred skills
Experience with Appian or similar low-code platforms, ability to translate technical updates into user-friendly guidance
Technologies
Appian, MS Teams
Responsibilities
Host weekly support sessions and respond to ad-hoc queries via MS Teams and mailboxes; deliver up to two targeted training sessions per month; act as a liaison between PAO, RES, GSO, and Appian leadership; maintain logs for user feedback and improvement requests; provide monthly reporting on adoption, feedback, and training delivery.
Seniority
Individual Contributor, Support Level
