Service Manager F/H
Core
Ensure IT service quality for industrial sites by managing RUN operations, coordinating multi-site consistency, and driving continuous improvement aligned with ITIL best practices.
Role type
Senior Service Delivery Manager (IT Operations)
Builds
IT service delivery and operational stability for industrial waste treatment sites
Domain
Industrial IT / Environmental Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ITIL process governance, multi-site coordination, incident and problem management, stakeholder relationship management, continuous improvement planning, vendor management, KPI/SLA/OLA definition and tracking, cross-functional leadership without direct authority, technical analysis and decision-making
Preferred skills
ITIL v4 certification
Technologies
ITIL framework, incident management tools, problem management tools, change management tools
Responsibilities
Define and apply ITIL processes (incidents, problems, changes, requests), coordinate crisis cells and post-mortems for major incidents, manage external vendor contracts and budgets, lead RUN committees and performance analysis, optimize service quality, costs, and timelines
Seniority
Senior, hands-on IC with leadership responsibilities
