UT Technician
Core
Provide IT support and troubleshooting for Windows and Apple environments, managing endpoints and user access for a global fintech company.
Role type
Experienced IT Support Specialist (Endpoint & User Technology)
Builds
Maintains device management, network infrastructure, and user access services for 20 global offices.
Domain
Fintech / Global IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and Mac OS troubleshooting, Kandji, Microsoft Intune, Jira/Atlassian ticketing, 2FA solutions (OKTA), hardware/software installation and repair, vendor management, technical documentation
Preferred skills
Experience with endpoint management tools, ability to work under pressure, passion for computing and user experience
Technologies
Kandji, Microsoft Intune, Jira, Atlassian, OKTA
Responsibilities
Provide IT support and troubleshooting for both Windows and Apple environments; Manage endpoint support; Install, modify and repair computer hardware and software; Ensure high-quality ticket management; Procurement and vendor management
Seniority
Mid-level, hands-on IC
