Associate Systems Engineer
Core
Provide tier 1 and 2 technical support for city customers, troubleshooting hardware and software issues, and managing endpoint lifecycle.
Role type
Associate Systems Engineer (Desktop Support)
Builds
Maintains and configures Windows desktops, laptops, printers, and COTS applications for city employees and residents.
Domain
Municipal Government IT / Desktop Support
Deliverable
client delivery
Required skills
Windows OS troubleshooting, PC hardware configuration, software installation and updates, remote support tools, vendor escalation, documentation creation, image deployment
Preferred skills
A+ certification, Microsoft Certified Professional (MCP) Windows 10, associate degree in IT/Computer Technology
Technologies
Windows desktop operating systems, Remote Desktop, VPN, Adobe Acrobat, Web Browsers (Chrome, IE, Firefox), MS Office, Printers, scanners
Responsibilities
Create and resolve support tickets via phone, email, and chat; troubleshoot hardware and software issues; configure and image laptops and desktops; interact with vendor support desks; assist junior staff with escalated issues; participate in project teams for technology migrations.
Seniority
Entry-level to Mid-level, hands-on IC
