Automotive Service Manager
Core
Manage the service department operations, coaching technicians and service personnel to improve performance and ensure compliance with safety and process standards.
Role type
Service Department Manager
Builds
Service department operations and customer service experiences
Domain
Automotive retail / Service maintenance
Deliverable
client delivery
Required skills
Team leadership, scheduling and assignment management, performance evaluation, inventory management, safety compliance enforcement, customer interaction, OSHA knowledge
Preferred skills
Fast-paced environment adaptability, mentoring ability, business objective achievement, organizational skills
Responsibilities
Supervise technicians and service personnel, plan and schedule duties, coach team members on operational processes, work directly with customers on sales and service issues, manage parts inventory, ensure store and equipment safety compliance, evaluate personnel productivity
Seniority
Mid-level, hands-on management