Automotive Service Manager
Core
Lead the service department operations, coaching technicians and managing daily workflows to ensure high standards of customer service and operational efficiency.
Role type
Senior IC automotive service manager
Builds
Service department operations and customer service experiences
Domain
Automotive retail / Service
Required skills
Team leadership, scheduling and assignment management, performance evaluation, inventory management, safety compliance enforcement, customer interaction, process coaching
Preferred skills
Fast-paced environment adaptability, mentoring ability, business objective achievement, OSHA/MSDS knowledge
Technologies
ISI systems
Responsibilities
Supervise technicians and service personnel, plan and schedule duties, coach team members on operational processes, work directly with customers on sales and service issues, manage parts inventory, ensure safety compliance and equipment maintenance, evaluate staff performance
Seniority
Senior, hands-on IC
