Automotive Service Manager
Core
Managing the service department operations, supervising technicians, scheduling duties, coaching staff on processes and safety, and directly supporting customers with sales and service opportunities.
Role type
Service Manager (Automotive Retail)
Builds
Service department operations, customer service experiences, and team performance
Domain
Automotive retail / Aftermarket services
Deliverable
production/physical work
Required skills
Leadership, store management, team supervision, scheduling, performance evaluation, inventory management, safety compliance, customer relations, process coaching
Preferred skills
Fast-paced environment adaptability, organization, mentoring, business objective achievement, OSHA/MSDS knowledge
Responsibilities
Supervising technicians and service personnel, planning and scheduling duties, coaching team members on operational issues and safety, working directly with customers on sales and service, managing parts inventory, ensuring store and equipment safety compliance, evaluating personnel performance
Seniority
Mid-level, hands-on management