Automotive Service Manager
Core
Lead the service department operations, coaching technicians and managing daily workflows to ensure high standards of customer service and operational efficiency.
Role type
Service Department Manager (Automotive Retail)
Builds
Service department operations, customer service experiences, and team performance
Domain
Automotive retail / Aftermarket services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, scheduling and assignment management, performance evaluation, inventory management, safety compliance enforcement, customer interaction, process coaching
Preferred skills
Fast-paced environment adaptability, mentoring capability, business objective achievement, OSHA/MSDS knowledge
Technologies
ISI systems
Responsibilities
Supervise technicians and service personnel, plan and schedule duties, coach team members on operational processes, work directly with customers on sales and service issues, manage parts inventory and outside purchases, ensure store and shop area safety compliance, enforce wheel torqueing processes, evaluate personnel productivity
Seniority
Mid-level, hands-on management