IT Support Engineer
Core
Deliver local and remote IT support to ensure seamless access to technology and systems for a global user community, acting as a critical escalation point for complex technical issues.
Role type
Mid-level IT Support Engineer
Builds
End-user device and application support, office IT infrastructure reliability, and service delivery improvements.
Domain
Enterprise IT Operations / Global Support
Deliverable
client delivery
Required skills
Windows, macOS, and mobile platform support, MDM tools (Jamf Pro, Intune), ITIL service management, remote and onsite troubleshooting, technical documentation, cross-functional collaboration
Preferred skills
ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation certifications, experience supporting a global customer base, mentoring junior staff
Technologies
Jamf Pro, Intune, video conferencing systems, network connectivity tools
Responsibilities
Resolve complex device, application, and connectivity issues across multiple platforms; lead troubleshooting and escalation management for high-impact problems; maintain and optimize office IT infrastructure including video conferencing and network connectivity; act as a technical liaison for office expansions and infrastructure upgrades; create and refine internal documentation and SOPs; provide onsite support in Houston with occasional regional travel.
Seniority
Mid-level, hands-on IC with strategic contribution
