Tier 3 Support Engineer (Google Workspace)
Core
Deliver expert-level technical support and advanced troubleshooting for enterprise systems, cloud platforms, and device infrastructure.
Role type
Senior Tier 3 Support Engineer (Google Workspace)
Builds
Enterprise user support for Google Workspace, ChromeOS, and mobile device management
Domain
Enterprise IT Support / Cloud Services / Identity Management
Deliverable
client delivery
Required skills
Google Workspace administration, ChromeOS management, enterprise device management, mixed OS support (Windows, macOS, Chrome), ITIL practices (incident, problem, change management), root-cause analysis, SLA adherence
Preferred skills
ITIL certification, Android/iOS mobile device management, complex identity platform management, endpoint configuration management
Technologies
Google Workspace, ChromeOS, Android, iOS, Windows, macOS
Responsibilities
Administer and troubleshoot Google Workspace tickets, manage ChromeOS and mobile device management for Android and iOS, maintain support environments spanning Windows, macOS, networking, cloud services, and identity systems, conduct detailed technical investigations and root-cause analysis for escalated incidents, create and review technical knowledge base documentation
Seniority
Senior, hands-on IC
