Business CRM Strategy consultant
Core
Advise clients on digital CRM transformation, defining vision/roadmaps, and optimizing customer journeys across sales, marketing, and service.
Role type
Strategy-level CRM consultant
Builds
CRM transformation strategies and solution specifications
Domain
Management consulting / Customer Relationship Management
Deliverable
client delivery
Required skills
CRM strategy, customer journey mapping, service design, business analysis, stakeholder management, industry trend analysis
Preferred skills
Salesforce expertise, Agile/Scrum Master, data and AI knowledge
Technologies
Salesforce
Responsibilities
Define CRM vision and roadmap, act as subject matter expert for client projects, translate business requirements into solution specs, follow industry developments, contribute to internal offer development and cross-selling initiatives
Seniority
Junior to Mid-level, hands-on IC
