Service Desk Agent
Core
Provide Digital Workplace support via phone, ticketing, chat, and messaging to manage user interactions, incidents, and requests.
Role type
Service Desk Agent (1st Line IT Support)
Builds
User guidance and support for services, software, and applications
Domain
IT Support / Digital Workplace
Deliverable
client delivery
Required skills
Network setup and protocols, antivirus management, backup/restore procedures, patching, software deployment, printing/scanning systems troubleshooting
Preferred skills
MCSA Windows 10, Microsoft 365 Certified, Google IT Support, MOS
Technologies
Windows 10, Microsoft 365, Google IT Support tools
Responsibilities
Perform Digital Workplace support activities, manage all types of user interactions, provide user guidance and support, follow-up of incidents and user requests
Seniority
Junior, 1+ years experience
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
