Technicien Support Niveau 2 H/F
Core
Provide Level 2 technical support and assistance to retail store clients (Groupement points of sale), resolving incidents and offering personalized solutions.
Role type
Level 2 IT Support Technician
Builds
IT support services for retail store operations
Domain
Retail / IT Infrastructure
Deliverable
client delivery
Required skills
hardware architecture, network architecture (wired/WiFi), Windows environments, remote connection tools, retail sector knowledge
Preferred skills
problem-solving, oral and written expression
Responsibilities
handle incidents escalated from Level 1, record and analyze system/application incidents, resolve issues using diagnostic tools, provide remote support, escalate major incidents to Level 3, report major events impacting store activity, follow up on incidents and propose corrective actions
Seniority
Mid-level, hands-on IC
