Technicien Helpdesk Anglophone
Core
Provide first-level technical support to English-speaking users, resolving common incidents and ensuring client satisfaction.
Role type
Level 1 Helpdesk Technician
Builds
IT support services for internal and external clients
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
English (fluent), Windows systems, Office 365, Ticketing tools (Jira, GLPI, ServiceNow), Network basics (TCP/IP, VPN, Wi-Fi), Hardware troubleshooting (PC, printers, peripherals)
Preferred skills
French language skills
Responsibilities
Receive and process support requests via phone, email, or ticketing system; diagnose and qualify technical issues; resolve simple incidents using standard procedures; escalate complex incidents to higher levels; track and close tickets within deadlines; update knowledge base and write simplified procedures in English; train users on IT best practices (security, tool usage)
Seniority
Junior to Mid-level (1-3 years experience)