Senior Account Manager (w/m/d)
Core
Strategically manage a portfolio of Enterprise and Mid-Market customers to drive sustainable revenue growth and adoption of ITSM/SaaS solutions.
Role type
Senior Account Manager (Enterprise & Mid-Market)
Builds
Long-term strategic partnerships and revenue growth for existing software customers
Domain
IT Service Management (ITSM) and Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account planning, Upselling/Cross-selling execution, C-level stakeholder management, Business review facilitation, Contract negotiation, Forecasting & pipeline management, CRM proficiency (Salesforce/HubSpot), IT process understanding
Preferred skills
Experience with workflow or SaaS solutions, C-level presentation skills, Trend analysis in ITSM/SaaS
Responsibilities
Develop and execute individual account strategies to increase revenue and adoption, Lead complex offer and contract negotiations, Build and maintain relationships with decision-makers (CIOs, IT Leaders), Conduct regular Business Reviews and Value Discussions, Collaborate with Pre-Sales, Customer Success, and Product teams
Seniority
Senior, hands-on IC
