Business Process Consultant
Core
Business Process Consultant implementing ServiceNow solutions to improve customer workflows and digital transformation.
Role type
Senior ServiceNow Consultant (Business Process)
Builds
Enterprise Service Management and IT Service Management solutions for global enterprises
Domain
IT Service Management, Digital Transformation, Professional Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow configuration, ITSM process design, integration design, UAT execution, reporting, client workshops, ITIL/ITSM best practices, relational databases, Agile/Scrum
Preferred skills
Program/project portfolio management, functional requirements translation, CMDB governance, scripting (JavaScript), experience with BMC Remedy/CA Service Desk
Technologies
ServiceNow, LDAP, ERP, DB, Inventory, Workday, SuccessFactors, Salesforce, SAP, HP/Microfocus Service Manager, BMC Remedy, CA Service Desk
Responsibilities
Understand customer requirements and assess current processes; Design and implement Service Management improvements; Configure and optimize ServiceNow solutions; Design integrations with third-party systems; Perform UAT and knowledge transfer; Create reports and metrics; Lead onsite customer workshops.
Seniority
Senior, hands-on IC
