Senior ServiceNow Technical Consultant
Core
Lead digital transformation projects for global clients by designing and implementing ServiceNow solutions across ITSM, ITOM, and other modules.
Role type
Senior ServiceNow Technical Consultant
Builds
Custom ServiceNow applications and integrated digital workflows for enterprise clients
Domain
IT Service Management, IT Operations Management, Financial Services, Telecom, Healthcare
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform architecture, JavaScript scripting, process automation, data modeling, stakeholder management, technical documentation, workshop facilitation
Preferred skills
Project management, industry-specific domain knowledge (Banking, Manufacturing, Government)
Technologies
ServiceNow (ITSM, ITOM, HAM, SAM, CSM, FSM, HRSD, ERM), JavaScript
Responsibilities
Conduct workshops to assess current processes and define future-state solutions; Design and implement ServiceNow solutions based on technical architecture; Develop custom solutions through scripting and application development; Prepare technical documentation for client contracts and internal standards; Maintain expertise in key ServiceNow modules and industry-specific offerings
Seniority
Senior, hands-on IC with customer-facing responsibilities
