Chargé de Clientèle SAV H/F - Tours
Core
Customer service charge handling complaints and claims for home improvement products, coordinating with technicians and managing billing.
Role type
Customer service specialist (claims & complaints)
Builds
Customer complaint resolution workflows and technician intervention schedules
Domain
Home improvement retail
Deliverable
client delivery
Required skills
product expertise, customer contact, billing management, scheduling
Preferred skills
commercial sense, teamwork, urgency assessment
Technologies
telephone, email, fax, couriers
Responsibilities
Receive and diagnose customer requests via phone/email/fax; manage end-to-end complaint dossiers including billing; schedule technician interventions; respond to client correspondence regarding closed cases.
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