Content Services Support Associate I
Core
Primary point of contact between Customer Care and Production teams to investigate and resolve client claims and requests regarding product data.
Role type
Associate-level operations support specialist
Builds
Operational efficiency and customer satisfaction in product data management
Domain
E-commerce / Product Data Management
Deliverable
dashboards & analysis
Required skills
Claims management, ticketing, case management, cross-functional coordination, root cause analysis, process improvement, documentation management, strategic planning, system implementation
Preferred skills
None stated
Technologies
Production Tools
Responsibilities
Review and resolve claims per guidelines, act as liaison between teams, identify gaps and suggest solutions, drive operational improvements, collaborate on documentation revision, contribute to goal-setting, support new process implementation
