Technicien support de proximité H/F - Anglais bilingue
Core
Provide Level 1 and 2 technical support to users, diagnosing and resolving hardware and software issues.
Role type
Senior Level 1/2 IT Support Technician
Builds
IT support services for enterprise clients
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, ticketing system management, incident tracking, process improvement, bilingual communication
Preferred skills
Customer satisfaction focus, team collaboration, procedural rigor
Technologies
Ticketing systems, Apple devices
Responsibilities
Provide Level 1 and 2 technical support, diagnose and resolve hardware/software problems, manage assistance requests via ticketing, track incidents to resolution, collaborate on complex incidents, improve service processes
Seniority
Mid-level, hands-on IC
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