Helpdesk Hispanophone / Anglophone
Core
Level 1 (and potentially Level 2) technical support for desktops, applications, and tools for Spanish and English-speaking users.
Role type
Helpdesk Support Specialist
Builds
IT support services for end-users
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
Windows environment management, TCP/IP/DNS/VPN networking, Microsoft 365, ticketing tools (ServiceNow/GLPI/Jira), Active Directory basics
Preferred skills
Remote troubleshooting, user account management, IT deployment assistance
Technologies
Windows, Microsoft 365, ServiceNow, GLPI, Jira, Active Directory
Responsibilities
Handle incidents and requests via phone, email, or ticketing system; Diagnose technical issues (hardware, software, network, access); Resolve Level 1 incidents remotely; Escalate complex incidents; Manage user accounts and access rights; Assist with office and business tools; Document incidents and solutions; Contribute to support improvement.
Seniority
Entry to Mid-level, hands-on IC
