Technicien Support de Proximité H/F - Mac - CDI
Core
Provide personalized technical support for Apple devices (Mac, iPhone) to clients in the insurance sector, ensuring equipment functionality and resolving user issues.
Role type
On-site Apple support technician
Builds
User support services for insurance clients
Domain
IT support / Consumer electronics
Deliverable
client delivery
Required skills
Apple device troubleshooting, user assistance, basic user training, priority management, incident reporting
Preferred skills
Autonomous work, organization, active listening
Technologies
Mac, iPhone
Responsibilities
Provide personalized technical assistance to clients, ensure equipment functionality through regular checks, guide users on device usage, diagnose and resolve technical problems, deliver basic training on equipment and software, manage request priorities, report on interventions and propose improvements
