Technical Solutions Engineer
Core
Tier 3 technical support engineer resolving complex customer issues for networking products.
Role type
Senior IC Technical Solutions Engineer (Tier 3 TAC)
Builds
Customer success and product reliability for data center and campus networking solutions
Domain
Networking (Data Center, Campus, Routing) (via careerplan.io/jobs/744000110452897-technical-solutions-engineer-at-arista-networks)
Deliverable
client delivery
Required skills
Troubleshooting complex network environments, Triage, Analytical problem solving, Technical communication, Product knowledge, Documentation
Preferred skills
Linux administration, Scripting (Python, Perl, Java, C++), Packet analysis tools (tcpdump, Wireshark, IXIA)
Technologies
AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet (1G/10G), Flow Control, ICMP, IGMP, IPv4/IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST, VARP/VRRP, VLAN, VRF
Responsibilities
Respond to customer product inquiries via phone and email, Resolve installation/operation/maintenance issues, Troubleshoot hardware and software problems, Document recurring technical issues
Seniority
Senior, hands-on IC
